Refund and Returns Policy for Piaglasnii

Effective Date: March 5, 2025

At Piaglasnii, we strive to provide our customers with high-quality tennis equipment and exceptional service. If you are not fully satisfied with your purchase, we offer a hassle-free return and refund policy to ensure your shopping experience is smooth and reliable. Please read our policy carefully for details on how to return products and request refunds.

1. Eligibility for Returns & Exchanges

We accept returns for most items within 30 days of the delivery date under the following conditions:

  • The item must be unused, in its original packaging, and in resalable condition.
  • Proof of purchase (order confirmation or receipt) is required.
  • Items that show signs of wear, damage, or customization are not eligible for returns.
  • Defective or incorrect items can be exchanged at no additional cost.

2. Refund Process

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-10 business days through your original payment method.

  • Shipping costs are non-refundable unless the return is due to a defect or an error on our part.
  • A restocking fee may apply to certain returns.

3. How to Initiate a Return

To start a return, please contact us at info@piaglasnii.com with your order details and reason for return. You can also mail the product to our address:

📍 217 NE 2nd St, Galva, Illinois
📞 (309) 932-1056

Customers are responsible for return shipping costs unless the return is due to an issue caused by us.

4. Exchanges

If you would like to exchange an item for a different size, model, or product, please contact us, and we will guide you through the process. Exchanges are subject to stock availability.

5. Non-Returnable Items

  • Gift cards and promotional items
  • Customized or personalized products
  • Clearance or final sale items

Piaglasnii reserves the right to refuse returns that do not meet our policy criteria. For further inquiries, please reach out to us at info@piaglasnii.com.

If you have any questions or concerns about our Refund and Returns Policy, please feel free to reach out to our customer support team: